RETURNS

• Must be returned within 14 days of receiving the order.
• Please email info@heatswim.ae to request a refund, we will provide the address. 
• Don’t forget to mention your order number.
• International returns are at your own cost, unless the item is faulty or damaged (please email us so we can try to help you find the easiest and most cost-effective way of returning). 
• Please make sure to send your return using tracked delivery and then notify us of the tracking information. *PLEASE STATE THE PACKAGE IS A RETURN WHEN BOOKING WITH THE COURIER*
• We are not responsible for items lost or damaged if sent without using a tracked courier service. 

Still have questions? Please email info@heatswim.ae